Frequently Asked Questions
How to create an account?
You can either sign up using a social media account (Google or Facebook) or your email address. Fill in all the required fields and validate. This is where you will enter your email and password.
Do I always need to use my account?
We highly recommend creating an account and using it consistently. Your contact details and lift pass numbers are stored in your account, eliminating the need to repeatedly enter them for future orders.
I’ve lost my password
To reset your password, enter your email address and click on "Forgot your password." You'll promptly receive a link in your inbox. Remember to check your spam folder in case it ends up there.
How to update my personal information?
Connect to your account and select "My Account" and "My personal information." There, you can edit your information (except date of birth and email address).
To change your password select "My account" and "My password."
My participants
Within your account, you can modify your participants in the "My Participants" tab. Please note that while you can update participant information, you cannot delete them from your account.
If you need to add new participants, you can do so during the ordering process. These additions will automatically be saved to your account for future use.
La Plagne Smile benefits:
It’s free! Let’s go!
What types of pass can I order online?
All passes at public prices are sold online with the exception of the Paradiski extention, additional day, Village and Coolski pass.
Can I order a pedestrian pass or cross-country skiing online?
No, pedestrian passes are only sold in the resort (lifts concerned here). Cross-country skiing doesn't need a ski pass.
How far in advance do I have to order my lift passes?
A minimum of 10 days before your first day of skiing. By planning ahead, you can receive your lift passes at home and will be able to start enjoying your skiing as soon as you arrive in resort.
If you already have ski cards you can order online up until 5 minutes before skiing (except weekend Good Deals such as samedijeskie or dimanche malin: order up until midnight the day before).
Can I order different products (a family pack + an additional adult)?
Certainly. You can add products to your shopping basket at any time.
What do I do if I don’t receive my pass?
The ski passes are sent at least 10 days before your arrival. If for any reason you don't receive them, contact our online sales advisors, by email (ventes@ski-laplagne.com) or by telephone (+33 (0)4 79 09 68 18) no later than the day before you set off.
Automatic terminals are also available: scan the QR Code printed on your confirmation order.
Can I pick up my passes ordered online in resort?
Yes, by choosing pick-up in resort, you can collect your order at one of our lift pass sales offices or express collection terminals: very useful if you're not in time to have them sent to your home address.
Can I just order a free pass for a child aged under 5?
Yes
I wish to cancel or change an order:
The cancellation or modification of an order for a skipass can be made up to 48 hours before the pass becomes valid.
⚠️ Please note that ski passes purchased as part of a promotional offer are neither cancellable nor modifiable.
We invite you to fill out the form on
I need a purchase invoice:
In "My Account", under "My Orders", you can download your proof of purchase. This document serves as an invoice and includes all legally required information.
ONLINE PAYMENT
The different payment methods and practical information regarding online payments
I'm having trouble paying, what should I do?
If your credit card is declined during the payment process, we recommend contacting your bank to understand the reasons for the refusal.
The 3D Secure code is an additional way to secure your payment. Your bank will send you a code via text message to confirm your purchase. If your issue is unrelated to 3D Secure, please feel free to contact us for assistance.
What payment methods are accepted?
You can pay by credit card,American Express and ANCV Connect
Is it possible to pay for my passes in installments?
We offer 2 payment solutions:
3 and 4 installments with fees for purchases starting from 400€
Terms and Conditions of Sale:
Consult ou sales conditions :
When should I order my season/annual ski pass?
Season, annual and 2-days within 7 daysski passes can be ordered online.
These passes are sold online throughout the season.
The annual ski pass is only sold online (not in resort).
The pass includes the 25/26 winter and the 2026 summer.
The 1 day out of 7 La Plagne pass is sold exclusively online until 31 December 2025.
The 20 non-consecutive days pass is available online only, and only from 15 November to 15 December 2025.
What type of photo can I use?
The photo must be recent showing the full face. The head must be bare without hat, cap or sunglasses.
Are the ski days consecutive?
Yes, ski passes from 2 to 8 days are dated and valid for consecutive ski days.
What if I ski for more than 8 days?
Depending on the length of your stay, you will need to purchase two separate ski passes. You can run simulations on the website using the selector on the homepage. For example, if you ski for 13 days, you can buy a 6-day pass followed by a 7-day pass.
💡If you're planning multiple trips, the season pass quickly becomes a better deal!
Carré Neige insurance
Carré Neige provides you with all the insurance cover and assistance necessary in the case of an accident during your stay.
Carré Neige covers search and rescue and repatriation costs, illness etc…
Carré Neige Classique : €3.50 /day.
Rescue Services on the Slopes
In the event of an accident on the slopes, our team of ski patrollers will intervene to assist and evacuate the injured. Rescue costs are chargeable and covered either by your personal insurance or by the Carré Neige insurance if you have subscribed to it.
Pedestrian Access
All gondolas are accessible to pedestrians with a valid lift pass. Some chairlifts are also available to pedestrians.
Find all the necessary information for pedestrian access.
Baby Carriers
You can use pedestrian-accessible lifts with a baby in a carrier.
Please note that skiing with a baby in a carrier is strongly discouraged for your safety — and especially for the baby’s.
Dogs
Dogs are welcome on all gondolas in La Plagne.
We kindly ask that you respect the environment and ensure no trace is left behind on the ski area.
If you're travelling with a large dog, please consider using a muzzle to avoid causing discomfort to other passengers sharing the gondola with you.
Special Equipment
Will you be using an alternative snow sports device and want to know which lifts are accessible with your equipment?
A non-smoking ski area
Since summer 2025, a new French law has extended smoke-free areas to several outdoor locations, including ski areas. This measure was designed to protect everyone's health and preserve the natural spaces we share.
Smoking is now prohibited:
on all ski slopes
on all ski lifts and ski lift queues
In La Plagne, the Tourism Office is responsible for managing lost and found items.
You can contact them at +33 4 79 09 02 01 or via email at info@la-plagne.com.
Disabled skiers
A reduction of approximately 50% for the disabled skier and one accompanying person (proof of disability required) when purchasing 2 identical ski passes together for the same dates and sector: La Plagne or Paradiski. (not valid for Village, pedestrian, Coolski, 1-day prolongation passes and 1/7 or 2/7 season passes).
The ticket issued to the escort is exclusively for use related to this escort mission. Any use outside of this context is strictly prohibited.
Offer not valid on the website. Offer only valid for passes sold in the lift pass office.
Offer not valid for skiers over 75 years.
Photo required.
Only Mobility Inclusion Cards (MIC), specifically MIC Priority or MIC Invalidity, and their European equivalents, are accepted as proof of disability for ski pass discounts. MIC Parking cards are not accepted.
If the Client's loss of mobility is evident, a valid disabled parking card in their name, along with an identity document bearing the same name, will be accepted.
Recognition of the Disability Worker Status is an administrative decision that entitles individuals to a set of measures aimed at enabling disabled persons to maintain their jobs or access new employment opportunities. Please note that eligibility for ski pass discounts does not extend to disabled workers.