DJ.26.403-GB
CONDITIONS OF USE OF TICKETS FOR TRAVEL AND TICKETS FOR ENTRY TO ACTIVITIES
These conditions of use (hereinafter the «Conditions of Use») regulate the relationship between the Société d’Aménagement de la station de la Plagne (the resort of la Plagne operating company (hereinafter the «SAP»), operator of the ski lifts in the la Plagne ski area and any person (hereinafter the «User») who:
- Uses a ticket for travel (hereinafter a «Ticket for Travel») allowing access to one or more ski lifts operated by the SAP; or
- Participates in an activity (hereinafter an «Activity») marketed by the SAP.
In using a Ticket for Travel or taking part in an Activity, the User accepts without reservation the Conditions of Use.
ARTICLE 1. INFORMATION RELATING TO SAP
The SAP is a public limited company in French law with a share capital of 2,157,776.00 €, registered in the business and company register in Chambéry under number 076 220 011, and the intra-community VAT number of which is: FR 05 076 220 011.
Its contact details are as follows:
Head Office address: Plagne centre, 54 impasse de la Cembraie, Mâcot-la-Plagne, 73210 La Plagne Tarentaise, France ;
Tel.: +33 (0)4 79 09 67 00 ;
E-mail: info@ski-laplagne.com.
The SAP is insured by Allianz IARD (1 cours Michelet, CS 30051, 92076 Paris La Défense Cedex, France).
It is registered as an intermediary insurance agent under Orias number 18005294.
ARTICLE 2. ACCES TO THE SKI LIFTS
Tickets for Travel grant access to the ski lifts operated by SAP and, in the case of some of them, to the ski lifts in the les Arcs ski area operated by ADS.
Some ski lifts, however, may be closed with or without notice notably for reasons of weather, snow conditions, health or energy saving. SAP does not guarantee that all the ski lifts which it operates will open every day.
Restrictions of access, related for example to the age or physical condition of the User, or to the equipment used by the User, may be imposed on certain lifts. These restrictions may be viewed in SAP’s sales points and on the web site https://www.skipass-laplagne.com (hereinafter the «Web Site»). It is up to the User to ensure that a restriction of access does not apply to them. Any User affected by a restriction of access will be refused entry to the lift in question without the User or the person who purchased the Ticket for Travel being entitled to any compensation.
Access to the ski lifts with a “pedestrian” Transport Ticket is only possible if the User is not carrying any transport equipment (skis, snowboard, mountain bike, sled, scooter, etc.), even hand-held. To access the ski lifts in summer, with equipment such as mountain bikes, the Customer must have a "pedestrian/mountain bike" Transport Ticket.
Tickets for Travel do not grant users any priority access to any lifts.
To facilitate the passing of data when the User passes through the lift station turnstiles, the Ticket for Travel must be carried on the left-hand side, preferably far from any mobile telephone, keys or aluminium objects.
ARTICLE 3. PARTICIPATION IN ACTIVITIES
The «Mountain Cart» activity is only open to Users who are at least 1.30 metre tall. Users aged under 12 must be accompanied by an adult (which involves the purchase of a second ticket for entry to the Activity). A helmet lent by SAP must be worn.
The “Aérolive” Activity is only open to Users measuring 1.40 meters minimum and 2.00 meters maximum and weighing less than 120 kg. Users under the age of 16 must be accompanied by an adult (which implies the purchase of a second access ticket to the Activity). Each User must follow the safety briefing before accessing the Activity. The SAP reserves the right to prescribe special conditions of access to the Activity if the User must be subject to special supervision with regard to their autonomy in practicing said Activity.
Participation in an Activity may require proof of identity to be lodged with SAP. The proof of identity will be returned on return of the equipment provided to take part in the Activity.
ARTICLE 4. COMPLIANCE WITH THE REGULATIONS
The User must comply with the regulations displayed at the bottom of the lifts operated by the SAP, as well as any instructions given by members of the SAP’s staff when using the lifts. They are also advised to follow the «ten rules of good conduct for users of the slopes» drawn up the Fédération Internationale du Ski.
The User must comply with the health regulations issued by the public authorities or by the SAP following a decision by the public authorities. The applicable health protocol is displayed in the SAP’s sales points and on the Web Site.
The User must refrain from any behaviour which undermines or is liable to undermine the safety, health or peace of mind of other Users, SAP’s staff and SAP’s subcontractors (drunkenness,verbal or physical violence, consumption of alcohol or drugs, tobacco, vaping, carrying weapons, shouting, using devices producing excessive noise, jostling, queue jumping, etc.) in the departure and arrival areas of the lifts operated by the SAP, as well as on the lifts themselves. The User must also refrain from damaging the equipment operated by the SAP.
A défaut, la SAP se réserve la faculté d’interdire l’accès de l’Usager aux remontées mécaniques qu’elle exploite, d’en informer tout officier de police judiciaire territorialement compétent et d’engager toutes poursuites à l’encontre de l’Usager.
In the event of non-compliance, the SAP reserves the option of barring the User from accessing the lifts which it operates, to inform any police officer with authority in the region and to take legal action against the user.
ARTICLE 5. CONTROL
The User must be able to show to SAP staff or any accredited inspector:
- An original Ticket for Travel, currently valid and granting them access to the lift being used, in their name in the case of a nominative ticket,
- Where applicable, the original document(s) proving the User’s entitlement to a reduced price or free Ticket for Travel or Activity.
Should the details printed on the card on which the Ticket for Travel is loaded differ from the recorded details, the latter will take precedence.
Should the User not present the documents listed above, they will not be able to enter the lift or Activity and must pay the price of the Ticket for Travel necessary for entry to the lift and/or the price of the Activity.
In the event of an inspection and a finding of an offence by an accredited inspector, if the User is 13 years of age or over, the User must also pay a fixed penalty the amount of which is equal to free times the value of the Coolski Ticket. If the user is a minor, it is their legal representative who must pay the aforementioned fixed compensation.
The amount of this fixed penalty is rounded up to the nearest Euro.
If the User cannot or does not wish to pay the fixed penalty immediately, the accredited inspector may report the offence. They are then authorised to take the User’s name and address. If the User refuses or is unable to prove their identity, the accredited inspector will immediately refer the matter to any police office with authority in the region who may require the inspector to present the User to them immediately. This procedure will be ended instantly if the User pays all sums due in respect of this transaction. The User has a period of three months from the offence to settle the amount due, including any amount relating to the price of the Ticket for Travel, the fixed penalty and administration costs. Within the same period, the user may also lodge a protest with the SAP. If payment is not made within the afore-mentioned period and no protest has been lodged, the report of the offence with be forwarded by the SAP to the public authority and the user will be liable by law for an increased fixed penalty fine payable to the Public Treasury.
The User may have the Ticket for Travel of a third party which they are using confiscated by an accredited inspector, so that it may be returned to its rightful holder.
ARTICLE 6. NO-TRANSFERABILITY OF TICKETS FOR TRAVEL
Tickets for Travel and tickets for entry to Activities are personal and may not be transferred, whether for value or free of charge, to any third party. Any Ticket for Travel or ticket for entry to an Activity which has been transferred in this way shall be considered invalid.
By exception, the non-nominative Ticket for Travel valid for the shortest duration and purchased at the highest price may be transferred. The new holder of the Ticket for Travel must nevertheless fulfil the conditions laid down by the SAP (relating to age) in order to benefit from such Ticket for Travel.
ARTICLE 7. LOSS OR THEFT OF A TICKET FOR TRAVEL OR TICKET FOR ENTRY TO AN ACTIVITY
In the event of the loss or theft of the card on which their Ticket for Travel or ticket for entry to an Activity is loaded, subject to the Ticket for Travel or ticket for entry to an Activity having been purchased from SAP, the User must declare the loss or theft in an SAP sales point. If the Ticket for Travel or ticket for entry to an Activity has been purchased from ADS or from any other third party, the User must declare the loss or theft of the Ticket for Travel or ticket for entry to an Activity to that third party.
The lost or stolen card will immediately be blocked. The card may no longer be used even if it is found.
To obtain a replacement card, the User must:
- Present in an SAP sales point the proof of purchase of the Ticket for Travel or ticket for entry to an Activity or, if the Ticket for Travel of ticket for entry to an Activity was purchased from a retailer, the UID number on the card bearing the Ticket for Travel or ticket for entry to an Activity,
- Pay the replacement fees the amount of which is shown in the sales point.
The amount paid will not be refunded if the card is found.
In the case of Tickets for Travel giving rise to the invoicing of days skied, these days skied will be invoiced to the purchaser of the Ticket for Travel as long as the loss or theft is not reported whether the Ticket for Travel was being used by its legitimate holder or a third party.
A new Ticket for Travel or ticket for entry to an Activity for the remaining period of validity of the original Ticket for Travel or Activity will be recorded on a new card.
ARTICLE 8. DEFECTS IN A TICKET FOR TRAVEL OR A TICKET FOR ENTRY TO AN ACTIVITY
The cards on which a Ticket for Travel or a ticket for entry to an Activity is recorded must not be folded, perforated, snapped or placed near a heat source.
If a card or entry ticket malfunctions, the User may return the card or entry ticket in one of SAP’s sales points to obtain a replacement. The User must also show the proof of purchase of a Ticket for Travel or entry ticket. The replacement card or entry ticket is issued free of charge. However, if the malfunction is the fault of the User, the replacement card will be invoiced in accordance with the price list displayed in SAP’s sales points.
If the card is supplied by ADS, the User must apply to them for a replacement.
ARTICLE 9. TAKING PHOTOGRAPHS AND VIDEOS IN THE SKI AREA
In winter, Users are photographed automatically when riding the Colosses and Bécoin chairlifts, as well as during the Colorado luge Activity. They are also filmed on the timed slalom run on the Golf slope (“Slalom Yuge”). They can download their photograph or their video on the “Paradiski Yuge” application after scanning their Ticket for Travel at the dedicated terminal at the top of the Colosses and Bécoin chairlifts, at the bottom of the luge slope or at the bottom of the Golf slope.
In summer, Users are photographed automatically when riding the Colosses chairlift, as well as when descending the red Colorado slope. They can download their photograph on the “Paradiski Yuge” application after scanning their Ticket for Travel at the dedicated terminal at the top of the Colosses chairlift or at the bottom of the Colorado slope.
Photo terminals are available to Users on the La Plagne ski area. Users can download their photograph free of charge via the “Paradiski Yuge” application.
ARTICLE 10. PERSONAL DATA
The company Compagnie des Alpes (RCS Paris 349 577 908) and SAP, its subsidiary, act as joint controllers for the processing of personal data carried out in connection with the use of Tickets for Travel and tickets for entry to Activities.
Details of this processing are set out in the privacy policy available on the Website (on the following page: https://www.skipass-laplagne.com/fr/donnees-personnelles) and in the Sales Points.
Clients have the right to access their personal data, to request its rectification or erasure, to restrict its processing, and to object to such processing. These rights may be exercised by contacting SAP at the contact details indicated in Article 11.
ARTICLE 11. REQUESTS AND COMPLAINTS
The User may submit any request or complaint concerning the processing of their personal data:
- Either by e-mail to the following address: privacy.sap@compagniedesalpes.fr ;
- Or by post to the following address: SAP, Protection des données personnelles, Plagne centre, 54 impasse de la Cembraie, Mâcot-la-Plagne, 73210 La Plagne Tarentaise, France.
The User may submit any other request or complaint, within the two months after the event giving rise to the complaint:
- Either via the website https://www.ticketoski.fr/fr/la-plagne ;
- Or by post to the following address: SAP, Service clientèle, Plagne centre, 54 impasse de la Cembraie, Mâcot-la-Plagne, 73210 La Plagne Tarentaise, France.
If the User has suffered damage while using ski lifts operated by an operator other than SAP, they must send their complaint to this other operator.
ARTICLE 12. SETTLEMENT OF DISPUTES
In the event of a dispute between the Client and SAP relating to the validity, interpretation or execution of the Conditions of Use, the Client may have recourse, free of charge, to a conventional mediation process or any alternative means of settlement of disputes.
They may have recourse to a mediation procedure with the Médiateur du Tourisme et du Voyage (Tourist and Travel Mediator) (MTV Médiation Tourisme Voyage, BP 80 303, 75 823 Paris Cedex 17, France – Tel. : +33 (0)1 42 67 96 68 – E-mail: info@mtv.travel) according to the terms outlined on the web site https://www.mtv.travel and within a maximum of one year from the written complaint being submitted to SAP.
Should an amicable settlement not be reached, the Client may take legal action either through one of the courts within whose jurisdiction the matter falls in accordance with the French code of civil actions or where they were resident at the time the contract was concluded or the event giving rise to the complaint took place.
ARTICLE 13. GREENHOUSE GAS EMISSIONS
The quantity of greenhouse gas emitted by the lifts in the winter season are:
- 22.07 g CO²e for a Ticket for Travel valid for one day and for the lifts in the la Plagne area, equivalent to a car journey of 0.16 km;
- 24.03 g CO²e for a Ticket for Travel valid for one day for the lifts in the la Plagne and les Arcs (Paradiski area) areas, equivalent to a car journey of 0.17 km;
- 132.43 g CO²e for a Ticket for Travel valid for six days for the lifts in the la Plagne area, equivalent to a car journey of 0.96 km;
- 144.20 g CO²e for a Ticket for Travel valid for six days for the lifts in the la Plagne and les Arcs (Paradiski area) areas, equivalent to a car journey of 1.02 km.
The quantity of greenhouse gases emitted by the ski lifts during the summer season is 2.66 g CO²e for a Ticket for Travel for one journey, equivalent to a car journey of 0,02 km.
Basis of calculation: diesel car 140g/km, class C, current average
100 % of the energy used by the ski lifts operated by SAP is renewable 6 g CO²e/kWh).
For further details, the User may contact : SAP, Service Responsabilité Sociétale Entreprise, Plagne centre, 54 impasse de la Cembraie, Mâcot-la-Plagne, 73210 La Plagne Tarentaise, France.
ARTICLE 14. COMING INTO EFFECT OF THE CONDITIONS OF USE
The Conditions of Use come into effect on the 3rd september 2026.
ARTICLE 15. ALTERATION OF THE CONDITIONS OF USE
SAP reserves the option to amend the Conditions of Use at any time.
ARTICLE 16. TRANSLATION OF THE CONDITIONS OF USE
Should a contradiction arise between the Conditions of Use in French and the Conditions of Use in another language, the Conditions of use in French will prevail.
ARTICLE 17. APPLICABLE LAW
The Conditions of Use are regulated by French law.